Refund & Cancellation Policy

The PAN lookup service involves third-party API and payment processing. If a payment is successful but the requested lookup cannot be completed due to a technical failure attributable to the service, Crossroads Services will review the transaction and, where applicable, process a refund according to the payment provider's settlement rules.

Duplicate payments will be reviewed and handled appropriately. Refund requests should include the transaction/order reference and be sent to Crossroads.svcs@gmail.com.

Once a successful lookup has been completed and the result has been delivered, refunds may not be available except where required by applicable law.